We aim to dispatch all orders within 3-5 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Important: During peak season, delays to our usual processing times are expected to occur. Please a

<h5 id="isPasted">Order Processing Time</h5>We aim to dispatch all orders within 3-5&#xA0;working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.Important: During peak season, delays to our usual processing times are expected to occur. Please allow an extra 5 working days before contacting our Customer Service Team via&#xA0;<a href="mailto:customerservice@dune-london.com.au" rel="nofollow" style=" text-decoration: underline;" title="mailto:customerservice@dune-london.com.au">customerservice@dune-london.com.au</a>. <h5 id="delivery-timeframe-within-australia-approximately-5-7-working-days">Delivery timeframe within Australia:&#xA0; approximately 5-7 working days.</h5><h5 id="isPasted">Delivery timeframe within New Zealand:&#xA0; approximately 10-15 working days.</h5>

How long does delivery take?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take a few hours for the number to become active in the carriers&apos; system. If you don&apos;t see any updates right away, please be patient and check back later.If you still need assistance, or have not received tracking information for your order, please get in touch with us via message or email <a href="mailto:customerservice@dune-london.com.au">customerservice@dune-london.com.au</a>&#xA0;

How do I track my order?

<h5 id="isPasted">Order Processing Time</h5>We aim to dispatch all orders within 3-5&#xA0;working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.Important: During peak season, delays to our usual processing times are expected to occur. Please allow an extra 5 working days before contacting our Customer Service Team via&#xA0;<a href="mailto:customerservice@dune-london.com.au" rel="nofollow" style=" text-decoration: underline;" title="mailto:customerservice@dune-london.com.au">customerservice@dune-london.com.au</a>. Please note these timeframes are indicative only and may be subject to change.&#xA0;Shipping Within AustraliaGoods ordered online will be delivered within approximately 5-7 working days. Free shipping Australia wide is available on all orders over $149. A flat rate of AU$10.00 postage and handling will be charged for any order under $149.<h5 id="shipping-to-new-zealand">Shipping to New Zealand</h5>Goods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$15.00 postage and handling charge.Important:&#xA0;Orders over NZ$200 will incur import taxes in New Zealand. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable &quot;merchandise&quot;. We are also prohibited by law from marking the order as a &quot;gift&quot;, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.Before placing an order, we encourage customers to use the <a href="https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/" style=" text-decoration: underline;">NZ Customs Duty Estimator</a> to avoid unexpected charges.Parcels are distributed by the local postal services upon arrival in the destination country. Deliveries cannot be made to New Zealand PO boxes. Occasionally customs inspections may also delay your delivery by a few days.Important: If your order has not been delivered within the specified times please contact our&#xA0;Customer Service Team via&#xA0;<a href="mailto:customerservice@dune-london.com.au" rel="nofollow" style=" text-decoration: underline;" title="mailto:customerservice@dune-london.com.au">customerservice@dune-london.com.au</a>. You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.<h5 id="other-international-orders">Other International Orders</h5>We are currently unable to ship to locations outside of Australia and New Zealand.<h5 id="tracking-your-order">Tracking Your Order</h5>You can track parcels in the following ways: For orders in Australia - contact Australia Post Customer Care Centre on 13 11 18. For orders to New Zealand - contact NZ Post on 0800 501 501.<h5 id="insurance">Insurance</h5>Dune London Australia insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Dune London Australia and transfer of responsibility in the same way.

What is your shipping policy?

Yes. Free shipping Australia wide is available on all orders over $149.

Yes. Free shipping Australia wide is available on all orders over $149.&#xA0;

Do you offer free shipping?

Goods ordered online will be delivered within approximately 5-7 working days. Free shipping Australia wide is available on all orders over $149. A flat rate of AU$10.00 postage and handling will be charged for any order under $149. Shipping to New Ze

<h5 id="isPasted">Shipping Within Australia</h5>Goods ordered online will be delivered within approximately 5-7 working days. Free shipping Australia wide is available on all orders over $149. A flat rate of AU$10.00 postage and handling will be charged for any order under $149. Shipping to New ZealandGoods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$15.00 postage and handling charge. Important:&#xA0;Orders over NZ$200 will incur import taxes in New Zealand. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable &quot;merchandise&quot;. We are also prohibited by law from marking the order as a &quot;gift&quot;, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.Before placing an order, we encourage customers to use the <a href="https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/" style=" text-decoration: underline;">NZ Customs Duty Estimator</a> to avoid unexpected charges.

How much does shipping cost?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors / building management who may have collected the package for you. Also, please double-check the sh

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors / building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

Shipping

How long does delivery take?

How do I track my order?

What is your shipping policy?

Do you offer free shipping?

How much does shipping cost?

My order was marked delivered but it’s not here.