What’s your return policy?Updated a year ago

Returns Policy

In addition to your statutory rights, Dune London Australia gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be unworn in their original condition and original packaging to qualify for return.

Please note: Shipping costs of already dispatched orders are non-refundable. 

This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:

• Full Price Items: Items purchased at full price (no promotions / discounts applied) can be returned online and are eligible for an exchange or refund to the amount equal to the purchase price of the returned item(s).
• Promotion Items: Items purchased with a promotion (e.g. 20% Off Full Priced Pumps) can be returned online and are eligible for an exchange where the required size is available or refund to the amount equal to the purchase price of the returned item(s).
• Sale Items: Items purchased at clearance markdown price online for an exchange where the required size is available or refund to the amount equal to the purchase price of the returned item(s).
• Faulty Items: If you feel your item is faulty please contact the Customer Service Team via [email protected] to discuss your options.